PRICE QUOTATION & BOOKING PROCESS

To book a trip, contact us with your desired activities and destinations. We will work with you to create the ideal itinerary and accommodations to fit within your budget. Along with this, we may also offer some other activities that fit your interests.

We recognizes that most people do not get many opportunities for such a trip, therefore we put all our efforts into making this a safe and memorable journey for you. Whether that be a Tanzanian wildlife safari, Tanzanian Cultural Safaris, Day Trip, For Kilimanjaro climb, or Zanzibar holidays, we are here to provide a topnotch service when planning your dream journey.

PAYMENT AND CANCELLATIONS

After an itinerary is agreed upon, a 30% deposit (FOR SAFARI) and a 10% deposit (FOR KILIMANJARO/MERU TREKKING) payable by credit/debit cards or wire transfer (through bank or services such as Western Union) is required to hold your reservation. We now accept credit/debit card payments in person and online via our online payment platform.

Unless final payment is to be made by bank/credit card in person, it is due no later than 15 days before the tour starts.

CANCELLATION POLICY

We recommend trip insurance for all travelers to minimize loss in cases of cancellation. Postponements made by clients after a deposit has been made will result in the deposit being applied to the new itinerary. Lodge and permanent tented camps may have stricter loss of deposit policies that will force us to deduct any amount retained by the lodges.

Cancellation of a holiday must be done in writing and is effective from the date we receive the written notification. Reservations that are cancelled, reduced in length of stay or reduced in numbers of participants are subject to cancellation charges.

The charges are expressed in percentage of quoted price as follows:

LIABILITY

Lelaa Tours & Safaris acts as an agent for hotels, lodges and facilities provided by other parties, firms or corporations and cannot be held responsible for delays, loss, damage, injury or accident or change of itineraries which may occur through the negligence of any individual company entrusted with such service.

The company cannot be held responsible for any occurring loss of personal valuables (e.g. camera, laptop, mobile phone, money etc.) during the activities. The client has to ensure, that at all times they take care of their properties and belongings.

INSURANCE

Lelaa Tours & Safaris strongly advises any client to take care of adequate insurance against all risks with a sufficient sum. The company does not provide any medical care and does not accept liability for any inadequate care provided. Travel insurance is strongly recommended for all travelers to obtain coverage for themselves, travel companions and family members to cover unforeseen travel issues such as cancellations, interruptions, delays, lost/stolen/ damaged travel documents and property, medical, and emergency transportation.

Lelaa Tours & Safaris shall not be responsible for any injuries, damages or losses caused to any traveler in connection with dangers and risk inherent in sporting and adventure activities, climatic conditions, accidents or illness, mechanical or construction failure or difficulties, social or labor unrest, local laws, abnormal conditions or developments, acts of God or any other actions, omission or conditions outside the Lelaa Tours & Safaris control.

PLACE OF JURISDICTION

The company’s contract is governed by and constructed in accordance with the law of Tanzania. Accordingly, each party irrevocably submits to the jurisdiction of the Tanzanian courts to settle any dispute or matter arising under the contract.